Frequently Asked Questions
Everything you need to know about our slow-simmered bone broths and soups.
What makes Kettle & Fire bone broth different from stock?
Unlike traditional stocks, our bone broth is slow-simmered for 20+ hours with organic vegetables and marrow bones from grass-fed, pasture-raised animals to extract maximum collagen, amino acids, and minerals.
Does the broth need to be refrigerated before opening?
No. Our unique packaging process uses heat and pressure to seal the broth in a vacuum-sealed environment, making it shelf-stable for up to two years without any preservatives.
How long does the broth last once it has been opened?
Once opened, please keep your bone broth refrigerated and consume it within 7 to 10 days for optimal freshness and flavor.
Are your products gluten-free and Dairy-free?
Yes, all our bone broths are gluten-free, dairy-free, and non-GMO. We also ensure our products are Keto and Paleo friendly with no added sugars or artificial ingredients.
What is your shipping policy for broth cartons?
We ship to all 50 U.S. states. Orders typically process within 1-2 business days, and standard shipping usually arrives within 3-5 business days depending on your location.
Can I return my order if I am not satisfied?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrived damaged or you are unhappy with the quality, please contact our support team within 30 days for a full refund or replacement.