Returns & Exchanges

We want you to love every sip of our bone broth, but if you are not 100% satisfied with your order, we offer a 30-day happiness guarantee. Please note that as a food product, we cannot accept physical returns, but we will gladly issue a refund or replacement for any quality issues.

Return Process

• 1.
  Review Our Policy

  Ensure your request is submitted within 30 days of your delivery date and pertains to quality issues or shipping damage.

• 2.
  Contact Support

  Email our customer care team with your order number and a brief description of why the product didn't meet your expectations.

• 3.
  Provide Documentation

  Attach photos of any damaged packaging or specific lot codes found on the cartons to help our quality assurance team investigate.

• 4.
  Receive Resolution

  Once approved, we will process a full refund to your original payment method or ship out a replacement case immediately.